Please feel free to email: xybguitars@gmail.com if your answer is not included belowing.

1. How to order guitars and accessories?

No matter to purcahse classical guitars or acoustic folk guitars, we have pre-sale consultant service. What we need to know is interested model ,required quantity and destination port. After agreement, payment should be finished and we will deliver in term of required lead time. Do remember that if any special demends like Logo printing, please inform in advance.

As for accessories, we will send the catalog when communication. Please send us EXCEL file with name, model number and quantity to help us to quickly confirm your order. That’s easy.

2. Can you provide CITES certificate for our custom clearance?

Yes, we can.

But our government doesn’t issue the document with permanent validity. So we need to apply when required. 

Document we need to present to apply for CITES:

  • Contract between client and us.
  • Prove of legality of material supply.
  • Exportation certificate.

It may take few days to a month to issue CITES, so please inform us in advance if you need.

3. How to OEM?

XYB provides OEM services.

  • If you have your own brand, please send us authorization of manufacturing.
  • Please send us you Logo of CAD or CoreDraw file.
  • We will send photo of layout for your confirmation.
  • Please provide your own design photo if you prepared, or we will send our own photo for confirmation.
  • Please fulfill the form of “OEM Guitar” to let us know your requirement of material and size in specific. Download here: OEM Guitar
  • After all confirmation, manufacturing begins when agreed payment is done.
  • Quality will be inspected by XYB on behalf  of clients. Videos and photoes will be sent before packing and shipping.

4. Do you have MOQ requirement?

We don’t have MOQ limit. But we do have discount policy based on quantity.

5. How about your lead time?

For those need to manufacture, the lead time is normally from 30 to 45 working days. But for those in stock, we may need 3 to 7 working days to finish packing.

For accessories, we normally need 15 working days to deliver. 

6. What is your payment?

  • T/T is a normal payment that we accept. For short lead time, we accept 100% T/T in advance. For longer lead time, we accept 30% T/T in advance and balance 70% by T/T when items are ready before shipping.
  • At the moment, we accept USD, Euro and Pound.
  • For small quantity, sample or trail order, For small amount purchasing, Paypal is acceptable. Our Paypal account: bellaguitars.sales@gmail.com. 

7. How do you guarantee the payment safety?

  • Of course you will not pay for what you want to buy from us if our business condition is not so satisfied or you still have questions with us.
  • Our bank is state owned bank in China. And has good record.
  • Please send us bank slip timely once the payment is made for quick checking. If the amount does not reach for a certain time, we will check with bank and inform you timely as well.
  • We promise to refund money once we failed to fulfill our obligation as agreed. And the amount will be refund to the account from which the money is released to us.Please note that the bank may charge for transfer service.

8. Can I get sample from you?

  • For guitar sample, you need to pay for guitar itself and freight. If quality is accepted, when formal order, we will refund money to your bank account or directly make discount from your order amount. But please note that, for small quantity, we may not refund total amount but make discount accordingly only.
  • For sample requirement of rosette, bridge, pins, nut and saddle,etc., sample maybe free or charged with discount price according to sample quantity. 
  • We will advise the most cost-effective shipping. Freight for sample delivery will be borne by the buyer.
  • We don’t refund freight charge for sampling.

9. What is your trade term?

We can deal with terms like EXW, FOB, CFR, CIF, FCA,etc. 

If under FOB term, please let your shipping agent to contact us or give us their contact information to communicate in advance to help us a better arrangement. We will provide packing information in advance for your reference. 

10. How to deliver ordered items?

We cooperate with shipping agent to provide comprehensive methods of deliver for your option.

For express door-to-door service, we cooperate with DHL,TNT, EMS, Aramex, FeDex and other services for cost-effective shipping purpose. By long term cooperation agreement, we get certain discount of shipping charge from those companies.

For large quantity order, sea freight is recommended. We also cooperate with good shipping agent in Shanghai, Guangzhou Tianjin and Qingdao.

Air-freight is also an option for us. For inner land shipping, we can go with train freight. 

No matter deliver in which way, XYB always perform safe packing. Refer to  How To Ship A Guitar.

11. How about documentation?

The core member of our exportation team has been in exportation business for over 13 years. 

Draft invoice will be sent  at the beginning for confirmation.Packing list maybe later, sometimes, we don’t know specified packing information,especially,dimension in advance.But will be provided as soon as packing dimension is measured. After confirmation,invoice will be stamped and sent. 

B/L will be telegraphic released or original sheet according to your requirement when delivered by sea freight way. 

Any other document or certificate is required, please indicate when ordering.