Please feel free to email xybguitars@gmail.com for answers to questions not be listed here. 

1. What is material for classical guitars,acoustic guitars and accessories?

All material for production of guitars and accessories is from officially authorized material supplier.Includes Indian rose wood, Canada red cedar,German spruce,Africa Ebony,Maple,Sapele,bone,etc. All material is well dried and stored. 

2. How to order guitars?

No matter to buy classical guitars or acoustic folk guitars, just let us know your interested models. After confirmation of price, we will send you confirmation of order.Please sign and stamp it back.

3. How to order accessories?

The accessories catalog will be sent when asking on the first time of contact, then we will confirm the price for interested. When ordering,please send us your ordering list with pictures and specifics. 

4. How to OEM?

It always take time for OEM communication.And delivery duration depends on specific requirement.

For classical guitar:

  • Please indicate your requirement of type and grade of wood material.
  • Please tell if you need designation of your own Logo or other appearances.
  • Please inform if you need solid top or full solid classical guitar.We won’t provide laminated.
  • If ask to produce according to pointed brand model,please send sample, links,picture o videos to help us to have a clear idea of appearance, quality, etc. 
  • OEM of classical guitar quantity start at 20 PCS.

For acoustic folk guitar:

  • Please tell required grade and type of wood material.
  • Please indicate requirement of size,body,appearance,etc.
  • Batch production only, that is quantity start at 1000 PCS.
  • Price according to specific requirement or can recommend interm of budget.

For accessories:

  • Our pre-made is recommend firstly.
  • Please indicate requirement of size,shape,appearance,etc.
  • Pleas clearly tell material type required.
  • Batch production only, individual requirement won’t accept.
  • Please contact us with your quantity and we will tell if we can produce for you.

5. Do you have MOQ requirement?

We don’t have MOQ requirement for classical guitars and acoustic guitars for convenience of trail order. Discount negotiation is based on certain quantity of single model. Mixed order may not enjoy discount. 

We have MOQ for formal order of accessories, normally no less than USD$3000.00. Mixed order is also acceptable.

6. How about your lead time?

Please consult with us about lead time with your specified quantity. 

For guitars, we may not have sufficient stock to meet your quantity, the lead time is normally from 30 working days to 45 working days. For those in stock, we may need 3 to 5 working days to deliver. But for OEM order, the lead time may be longer,we will tell when inquiry.

For parts, we normally need 20 working days to deliver. 

7. What is your payment?

We prefer T/T transfer for formal ordering. For lead time shorter than 15 days, we accept 100% T/T in advance. For lead time more than 15 days, we accept 30% T/T in advance and balance 70% by T/T when items are ready before shipping. 

8. Can I get sample from you?

There’s no free sample of guitars, please pay to our company account for purchasing.

For accessories, please tell us interested models and quantity, we will calculate freight cahrge to your place. After freight is paid, sample will be released to you. It’s simple as that.

For small amount purchasing, Paypal is acceptable,our Paypal account: bellaguitars.sales@gmail.com

9. What is your price term?

FOB, CFR or CIF is the most common trade term for option.

By FOB term, we will measure and send the weight and cubic information for you to arrange your shipment.

10. How to deliver ordered items?

We cooperate with shipping agent to provide comprehensive methods of deliver for your option.

For express door-to-door service, we cooperate with DHL,TNT, EMS and FeDex. By long term cooperation agreement, we get certain discount of shipping charge from those companies.

Sea freight will save your cost of delivery for sure. However, sea freight is the slowest way of shipment for it is by ship transportation. For small quantity, this may not so cost-effective. Please note. We also cooperate with good shipping agent in Shanghai, Guangzhou Tianjin and Qingdao.

Air-freight is a costly way of delivery, we also cooperate with the agent to try to save cost of clients who really need this way of shipping.

11. How about documentation?

The core member of our exportation team has been in exportation business for over 13 years. 

Draft invoice will be sent  at the beginning for confirmation.Packing list maybe later, sometimes, we don’t know specified packing information,especially,dimension in advance.But will be provided as soon as packing dimension is confirmed. After confirmation,invoice will be stamped and sent. For express door-to-door or air freight, the invoice maybe along with items.

B/L will be telegraphic released or original sent according to your requirement when delivered by sea. Please tell in advance.

Any other document or certificate is required, please indicate when ordering.